RETURNS & EXCHANGES POLICY
We will gladly accept within 7 Days of purchase for a replacement if item is received damaged, broken or not as described, If item is out of stock a full refund will be made to the customer.
Please return goods with a copy of the invoice and mention the reason for returning the items over the invoice.
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
Delivery Charges will not be refunded.
All returns should be sent to HotBuy.pk, A-568, Block J, North Nazimabad , Karachi.
For further queries about exchanges and returns, please contact us at [email protected]
FOLLOW THESE SIMPLE STEPS TO RETURN YOUR ITEM(S):
1. REPACK MERCHANDISE
Please make sure that the item(s) you wish to return, along with the invoice are included with your return shipment.
2. SHIP TO
Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:
Consumer Returns Department
A-568, Block J North Nazimabad
Telephone Support : 0300-8312342 (10:00 AM to 5:00 PM Monday - Saturday)