Policy

  1. RETURNS & EXCHANGES POLICY

    RETURNS POLICY We will gladly accept within 7 Days of purchase for a replacement if item is received damaged, broken or not as described, If item is out of stock a full refund will be made to the customer. Please return goods with a copy of the invoice and mention the reason for returning the items. Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. Delivery Charges will not be refunded. All returns should be sent to HotBuy.pk, A-568, Block J, North Nazimabad , Karachi. For further queries about exchanges and returns, please contact us at [email protected] FOLLOW THESE SIMPLE STEPS TO RETURN YOUR ITEM(S): 1. COMPLETE RETURN FORM If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment. Don't have a Return Form? Please click here to download one. 1. REPACK MERCHANDISE Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment. 2. SHIP TO Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address: Consumer Returns Department HotBuy.pk A-568, Block J North Nazimabad Karachi Pakistan Telephone Support : 0300-8312342 (10:00 AM to 5:00 PM Monday - Saturday)